Frequently Asked Questions
Everything you need to know about our jewellery, delivery, care, and returns.
What materials do you use?
Materials vary by design. Our collection includes glass pearl and cultured pearl designs, alongside different metals and plated finishes. Check the individual product description for the exact pearl type, metal, finish and measurements. If you have a metal allergy, contact us before ordering.
How should I care for my jewellery?
Keep your jewellery away from perfume, lotions, water and cleaning products. Remove it before showering, swimming, exercising or sleeping. Wipe gently with a soft, dry cloth and store each piece separately in its box or pouch. Avoid abrasive cleaners on pearls and plated finishes.
What are your delivery options?
Available delivery methods and estimated arrival times are shown at checkout. UK orders over £100 qualify for complimentary standard shipping.
Do you ship internationally?
Orders are normally dispatched within 1–3 business days. Personalised or made-to-order pieces may take longer; please check the product description. Available destinations, delivery options and charges are shown at checkout. Delivery estimates are not guaranteed and international orders may be delayed by customs. See our Shipping Policy.
Can I return or exchange an item?
Please contact us before returning an item. See our Refund Policy for the return window, eligibility, return postage and any exclusions for personalised items. Keep eligible items unworn and in their original condition, with tags and packaging.
Is gift packaging included?
Your LunellePearl jewellery arrives in gift-ready packaging, ready to give or to keep. Please check the product description for any packaging details specific to your chosen piece.